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View All Articles

All Help Articles

  • 1-Hour Training
  • How to Create a Lead
  • Managing a Lead
  • How to Attach Files
  • How to Use the Sample Checkout Module
  • Merging Leads
  • How to Create a Task
  • Managing Tasks
  • How to Create a New User
  • Managing User Permissions and Passwords
  • Managing the Lead Listing Pages
  • Managing the Task Listing Pages
  • Managing the Sample Listing Pages
  • Reporting in RLM
  • On the Fly™ Totals
  • Using the RLM Calendar
  • Email Integration Explained
  • Managing the Reputation Management Integration
  • Adding the RLM Icon to Your Phone or Tablet
  • Clearing Your Cache
  • How to Create a Customer Management Lead
  • How to Create a Contact
  • How to Create a Company
  • Contact Detail Page Explained
  • Company Detail Page Explained
  • How to Create Company or Contact Tasks
  • How to Merge Companies or Contacts
  • Managing the Company and Contact Listing Pages
  • Changing the Contact Associated with a Lead
  • Changing the Company Associated with a Lead
  • Changing the Company Associated with a Contact
  • How to Restrict Access to Companies or Contacts
  • Customer Management Email Integration Explained
Help

Managing the Listing Pages

There are three types of listing pages: Lead Listing Pages, Task Listing Pages, and Sample Listing Pages. They can all be sorted, searched, filtered, and organized in the same manner (as described below). You can also export data from the listing pages.

  • To view the listing pages from Global Navigation Menu at the top of the page, select the type of listing page, “Leads”, “Tasks”, or “Samples” and from the subsequent dropdown menu choose the listing page you want to view.
  • Each column on a listing page has a downward pointing arrow to the right of the column name. From that arrow, the following options are available:
    • You can sort the column in ascending or descending order (alphabetically or numerically).
      • To remove the sort, click on the downward pointing arrow again and select “Remove Sort”.
    • You can hide the column (making it no longer visible on page), click on the hide column button.
      • To un-hide the column, click on the Edit Columns button in the Listing Page Edit Menu, scroll or search for the column you want to unhide, then use the toggle button beside the column name to make it visible. You can hide and unhide multiple columns from this menu by toggling their switches individually.  The “Toggle All” button at the top of the tray can also be used to make all columns visible (or hidden) at once.
    • You can pin a column, click on the pin left or pin right button. Pinning a column locks the column in place as the first column on the left or last column on the right of the page.
      • To unpin a column, click on the downward pointing arrow again and select “Unpin”.
  • To rearrange columns, click in the center of the column’s heading and drag it left or right and drop that column into a new position on the listing page. You can also move a column’s position by using the  clicking and dragging the hamburger icon (three parallel bars) beside each column’s name within the Edit Columns button on the Listing Page Edit Menu.

Additional How-To’s

  • To perform a search within a column, click in the blank field below the column heading (where available) and type the name or word for which you’re searching.
  • To filter data on a listing page, click on the single option dropdown field underneath the column heading (where available) to select a specific criterion by which you’d like to filter the listing page results; or use the Smart Dynamic Filter (on columns with the funnel icon) for quick text searches, multi-select filters (enabling multiple criteria to be selected), and the option to filter by whether the column’s field is “Empty” or “Not Empty”.
  • To reset the filters, click on the “Clear Filters” button in the Listing Page Edit Menu to clear all filters and search terms. To clear individual filters, click on the “x” to the right of the filter selection or search term.
  • To refresh the page and maintain all of the sorting, searches, and/or filters you have set, click on your browser’s refresh or reload button.
  • To export the leads, tasks, or samples shown on a listing page, first sort and filter the listing page to display the data that you want to export. Then click on the “Export” button from the Listing Page Edit menu. An email will be sent to you containing a link from which to download the exported data in a comma separated values (CSV) file and a copy of the generated export will also be placed on the Files tab of the exporting user’s “Your Account” page.

To learn about managing the Customer Management Module’s Contact & Company Listing Pages, see the Managing the Company & Contact Listing Pages reference document.

In This Section:

  1. 3 Types of Listings
  2. How To

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