How to Merge Companies or Contacts

Merging companies

• To merge two companies, first, from the Global Navigation menu, navigate to the Company Listing Page in the Customer Management Module.
• Click on the name of the company that you want to merge into another company. When you do the merge, you will transfer this company’s contacts, leads, tasks, notes, and files to the other company you merge with (aka the destination company). The destination company’s detail data, such as name, address, website, phone, etc., will be maintained and will not be overwritten by the detail data of the merged company.
• From the Company Detail Page, click “Merge Company”.
• You’ll once again be reminded that you are about to transfer this company’s contacts, leads, tasks, notes, and files to the other company you choose below.
• In the “Merge With” field, begin typing the name of the destination company with which you want to merge the current company. From the search results select that company’s name.
• In the “Why are you merging this company” field, explain why you’re doing this merge. It’s usually because of duplicate data.
• When you’re done, click on the “Merge Company” button.
• Once the two companies have been merged, you’ll be taken to the Company Detail Page of the destination company. A note will be recorded indicating the reason for and date and time of the merge.
• When you return to the Company Listing Page, only the destination company should remain.

Merging contacts

• To merge two contacts, first navigate to the Contact Listing Page in the Customer Management Module.
• Click on the name of the contact that you want to merge into another contact. When you do the merge, you will transfer this contact’s leads, notes, tasks, and files to the other contact you merge with (aka the destination contact). The destination contact’s detail data, such as name, address, email, phone, etc., will be maintained and will not be overwritten by the detail data of the merged contact.
• From the Contact Detail Page, click “Merge Contact”.
• You’ll once again be reminded that you are about to transfer this contact’s leads, notes, tasks, and files to the other contact you choose below.
• In the “Merge With” field, begin typing the name of the destination contact with which you want to merge the current contact. From the search results, select that contact’s name.
• In the “Why are you merging this contact” field, explain why you’re doing this merge. It’s usually because of duplicate data.
• When you’re done, click on the “Merge Contact” button.
• Once the two contacts have been merged, you’ll be taken to the Contact Detail Page of the remaining destination contact. A note will be recorded indicating the reason for and date and time of the merge.
• When you return to the Contacts Listing Page, only the destination contact should remain.

Please note: Once merged, companies or contacts cannot be unmerged or separated.